Indochino

Greenfield (317)468.6100

DOWNLOAD OUR RE-OPENING PLANTentatively Monday, June 15, 2020

Here are all the ways Hancock Wellness Center is keeping our commitment to keep our members safe as we welcome you back.  

All associates and members will be screened prior to check-in/clock-in. 

Associate required to wear face masks. Members strongly encouraged to wear masks, except in the pool. 

TEMPERATURE CHECKS

FACE MASKS

LIMITING MEMBERS

During this time, we will be limiting entrance to 200 sq. ft. per member.

NO FEAR. JUST RESULTS.

WE'RE EXCITED TO SEE YOU.

PHASE TWO

OPEN AREAS/SERVICES

Fitness Floor

Free Weight Room

Group Exercise
reduced length and number of classes

Nutritional Individual appointments
(with distancing rules)

Pools. Therapy pool limited to PT patients and certain times

Locker rooms. 
 

Massage

Personal Training
(with distancing rules)

Below are all of the areas and services that will be open during Phase One of the HWC Re-Opening

MAKING HEALTH POSSIBLE

Indochino

McCordsville (317)335.6939

New Palestine (317)894.8888

Billing Questions

Q: Have membership dues been billed during the closure?
A: No.  We closed on 3/16/20 and did not bill for March, April, or May.  We froze all accounts at no charge.

Q: When will membership dues be billed next.
A: Monday, June 15, 2020.

Q: Can I freeze my membership if I am not ready to return to the Wellness Center?
A: Yes. We are allowing complimentary freezes for up to 3 months to anyone who needs this.  We will evaluate whether we return to our normal freeze procedures after that.

Q: When do I need to let you know if I want to freeze my account?
A: Members need to call or email wellness@hancockregional.org before Friday, June 12, 2020, with a notice to freeze, in order to not be billed in June.

Q: If I had previously paid in full for my account, how will that be handled?
A: We will extend the date you are paid through, equal to the duration we were closed, which was 71 days.

Q: How much will be billed in June if I keep my account active?
A: We will bill on 6/15/20 for prorated dues for the partial month from 5/26 to 6/14, plus the regular dues for the next month from 6/15 to 7/14.  So, your bill will appear more than normal in June.  For example, an individual who has a $47 per month agreement will pay that $47 plus prorated dues of approximately $31.33, for a total of $78.33 on 6/15/20.

Q: If I pay my membership dues monthly, will my contract’s end date stay the same?
A: Yes.

Entry into the building

Q: What will happen when I come into the wellness center?
A: All members must go to the screening table first before fully entering the facility.  You will have your temperature checked and will be asked a series of questions to ensure it is safe for you to enter.  You will then proceed to scan your member card at the reception desk.  Please maintain a minimum of 6 feet of distance between others throughout this time.

Q: Can I bring any equipment into the facility?
A: No.  Equipment should not be brought in by members unless otherwise permitted. However, we will not provide basketballs during phase 1 and 2 of re-opening, so those are the primary exception to the rule.

Q: Can I bring my own water bottle into the facility?
A: Yes. Water bottles are permitted, as we will not have water fountains open initially.

After entering

Q: What are the new guidelines that we must follow?
A: The main new guidelines are as follows:

  • All members must clean equipment before and after each use
  • All members are strongly recommended to wear a mask or face covering
  • All members should wash hands or use hand sanitizer according to CDC guidelines
  • All members should always maintain six feet of distance
  • All members must take home workout clothes and supplies in a closed bag

Group Exercise

Q: What are the physical distancing requirements in group exercise classes?
A: Approximately 200 square feet per person, marked off with tape on the floor showing 14’x14’ boxes, to allow for movement within that space to maintain distancing.

Q: Are class sizes limited, and how do I sign up for classes?
A: Yes.  We are limiting the sizes of classes based on the location and format of the class.  To sign up, you will need to use the online membership website portal, or our mobile app, with the following rules.  Instructions are also listed here, however, our staff will assist in showing you how to do this too.

  • Advance Registering: you may sign up for a class 7 days in advance
  • 3 Strike Rule: if you no-show for 3 classes that you signed up for, you will not be permitted to sign up for a class for the following 7 days

To sign up for a class, you have the following options:

  • Go to our website hancockwellness.org, click on the Wellness Connect box, then log into your account (if you need your username or password, please email us), click on Group Exercise, search for and click on the class you want to register for, click Enroll, click who is registering and then Next, and then click Register to finalize
  • Open our mobile app, from the home page click on Classes, search for and click on the class you want to register, click Book, click who is registering and then Next, and then click OK to finalize
  • If you are having trouble, email us at wellness@hancockregional.org or stop by the front desk

Q: Will you still offer virtual classes on Facebook?
A: Yes.  We plan to continue this, however, there may be changes to the duration and frequency of classes as we get back our normal schedules of in-person classes too.  We also will have some new virtual options coming soon, so stay tuned!

Q: Why are some of the class instructors not wearing masks while in class?
A: We reviewed this specifically with our medical director and determined that if the instructor is physically distanced within the space marked, they could choose to not wear a mask so that participants can hear everything, and this would still be a safe way to hold a class.  If the instructor moves around the class they will need to put their mask on while doing so.

Following Governor Holcomb’s Back-On-Track Indiana Plan, we will be opening back up on May 26th!  While we are able to open our doors, we still have some safety precautions we have implemented while you were away.  We have developed our own three-phase plan to getting back to our full-service offerings.

Please take a moment to review our opening plan video presented by David Flench, Director of Hancock Wellness and Dr. Lori Deemer, Medical Director of Hancock Wellness.

New Palestine (317)894.8888

McCordsville (317)335.6939

Greenfield (317)468.6100

Billing Questions

Q: Have membership dues been billed during the closure?
A: No.  We closed on 3/16/20 and did not bill for March, April, or May.  We froze all accounts at no charge.

Q: When will membership dues be billed next.
A: Monday, June 15, 2020.

Q: Can I freeze my membership if I am not ready to return to the Wellness Center?
A: Yes. We are allowing complimentary freezes for up to 3 months to anyone who needs this.  We will evaluate whether we return to our normal freeze procedures after that.

Q: When do I need to let you know if I want to freeze my account?
A: Members need to call or email wellness@hancockregional.org before Friday, June 12, 2020, with a notice to freeze, in order to not be billed in June.

Q: If I had previously paid in full for my account, how will that be handled?
A: We will extend the date you are paid through, equal to the duration we were closed, which was 71 days.

Q: How much will be billed in June if I keep my account active?
A: We will bill on 6/15/20 for prorated dues for the partial month from 5/26 to 6/14, plus the regular dues for the next month from 6/15 to 7/14.  So, your bill will appear more than normal in June.  For example, an individual who has a $47 per month agreement will pay that $47 plus prorated dues of approximately $31.33, for a total of $78.33 on 6/15/20.

Q: If I pay my membership dues monthly, will my contract’s end date stay the same?
A: Yes.

Entry into the building

Q: What will happen when I come into the wellness center?
A: All members must go to the screening table first before fully entering the facility.  You will have your temperature checked and will be asked a series of questions to ensure it is safe for you to enter.  You will then proceed to scan your member card at the reception desk.  Please maintain a minimum of 6 feet of distance between others throughout this time.

Q: Can I bring any equipment into the facility?
A: No.  Equipment should not be brought in by members unless otherwise permitted. However, we will not provide basketballs during phase 1 and 2 of re-opening, so those are the primary exception to the rule.

Q: Can I bring my own water bottle into the facility?
A: Yes. Water bottles are permitted, as we will not have water fountains open initially.

After entering

Q: What are the new guidelines that we must follow?
A: The main new guidelines are as follows:

  • All members must clean equipment before and after each use
  • All members are strongly recommended to wear a mask or face covering
  • All members should wash hands or use hand sanitizer according to CDC guidelines
  • All members should always maintain six feet of distance
  • All members must take home workout clothes and supplies in a closed bag

Group Exercise

Q: What are the physical distancing requirements in group exercise classes?
A: Approximately 200 square feet per person, marked off with tape on the floor showing 14’x14’ boxes, to allow for movement within that space to maintain distancing.

Q: Are class sizes limited, and how do I sign up for classes?
A: Yes.  We are limiting the sizes of classes based on the location and format of the class.  To sign up, you will need to use the online membership website portal, or our mobile app, with the following rules.  Instructions are also listed here, however, our staff will assist in showing you how to do this too.

  • Advance Registering: you may sign up for a class 7 days in advance
  • 3 Strike Rule: if you no-show for 3 classes that you signed up for, you will not be permitted to sign up for a class for the following 7 days

To sign up for a class, you have the following options:

  • Go to our website hancockwellness.org, click on the Wellness Connect box, then log into your account (if you need your username or password, please email us), click on Group Exercise, search for and click on the class you want to register for, click Enroll, click who is registering and then Next, and then click Register to finalize
  • Open our mobile app, from the home page click on Classes, search for and click on the class you want to register, click Book, click who is registering and then Next, and then click OK to finalize
  • If you are having trouble, email us at wellness@hancockregional.org or stop by the front desk

Q: Will you still offer virtual classes on Facebook?
A: Yes.  We plan to continue this, however, there may be changes to the duration and frequency of classes as we get back our normal schedules of in-person classes too.  We also will have some new virtual options coming soon, so stay tuned!

Q: Why are some of the class instructors not wearing masks while in class?
A: We reviewed this specifically with our medical director and determined that if the instructor is physically distanced within the space marked, they could choose to not wear a mask so that participants can hear everything, and this would still be a safe way to hold a class.  If the instructor moves around the class they will need to put their mask on while doing so.